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Terms That Shape Your Access

We set out account access rules, payment obligations and game eligibility here so you understand what you agree to when you register. These terms cover deposits through bKash, Nagad and Rocket, withdrawal verification, responsible account behaviour and the circumstances under which we may suspend…

Account eligibilityPayment termsWithdrawal rulesResponsible useDispute process
Baji Baji Terms That Shape Your Access
POLICY FRAMEWORK

How We Handle Accounts and Data

Our terms sit alongside privacy, cookie and security policies to form a complete account framework. We collect only the data needed for verification, payment processing and regulatory compliance, and we retain account records for the period required under financial and gaming regulations. You can request a copy of your data or ask for account closure at any time through the support channels above.

Data Collection

We gather your name, date of birth, wallet details and transaction history during registration and payment flows. This data verifies your identity, prevents duplicate accounts and satisfies anti-fraud requirements tied to bKash, Nagad and Rocket processing.

Cookie Use

Session cookies keep you logged in and remember your language and currency preferences. Analytics cookies track page visits to improve lobby layout and identify technical issues, but they do not store personal identifying information outside your session.

Account Security

You are responsible for keeping your login credentials and wallet PINs confidential. We apply SSL encryption to payment and login traffic, but we cannot recover funds lost through credential sharing or phishing attacks outside our control.

Retention and Deletion

Account records, transaction logs and identity documents are held for the statutory period required by financial regulation and may be disclosed to authorities on lawful request. You may request data deletion after account closure, subject to legal retention obligations.

CONTACT PATHS

Reach Us About Terms or Account Issues

Questions about these terms, account restrictions or withdrawal holds can be raised through the channels below. We handle enquiries in English and respond faster when you include your registered wallet number and a clear description of the issue. Support hours and response times vary by contact method.

Live Chat Open the chat widget in the account menu for real-time help with term clarifications, account restrictions or payment disputes. Agents see your account history and can escalate urgent cases to compliance review.
Email Support Send detailed questions or formal dispute notices to our support address. Include your username, the specific term clause in question and any supporting evidence such as transaction IDs or screenshots for faster resolution.
Account Dashboard View active account status, suspension reasons and verification requirements in the settings panel. Document uploads for identity or wallet verification go through the same dashboard to expedite account restoration.

Terms and Account Policy Answers

We will suspend the account when location checks flag a restricted jurisdiction, and any balance may be frozen pending manual review. You must provide proof of residence in an eligible region to restore access.

You may withdraw your original deposit balance at any time, but the bonus and any winnings derived from it will be forfeited if you withdraw before completing the stated wagering conditions on the promotion page.

We ask for a government-issued photo ID and a selfie during your first withdrawal request. Wallet ownership is confirmed by asking you to send a small test deposit from the bKash, Nagad or Rocket account you registered.

Multiple accounts under the same name, sharing login details, using altered documents for verification, chargebacks without prior dispute resolution and automated betting software all breach the terms and lead to immediate account closure and balance forfeiture.

We update the terms periodically and post the revised version on this page with a new effective date at the top. Continued use of your account after the update date means you accept the new terms.

Contact support via live chat or email and request account closure. Withdraw any remaining balance first, as closed accounts cannot be reopened and residual funds may be returned only through manual review and verification.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.